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RIDGE TRACKER CARD
COMPLETE GUIDE

At Ridge, we prioritize quality, safety, functionality, and regulatory compliance in every product we design. The Ridge Tracker Card delivers wireless tracking compatibility and a wireless rechargeable battery in super slim form.

Please read the following instructions and safety guidelines carefully before using this product. Failure to follow these instructions could result in malfunction, injury, property damage, or loss of data.

Legal Disclaimer and User Acknowledgment

The Ridge Tracker Card is designed for use only with compatible devices as specified by the manufacturer. Use of this product is subject to Ridge's Terms and Conditions and Privacy Policy, available here (Terms and Conditions) and here (Privacy Policy). These documents describe important information about your rights and responsibilities, as well as how your personal information is handled. If you do not agree, do not use the product and return it in accordance with Ridge's return policy. Continued use of this product constitutes your acceptance of these terms and policies.

Ridge reserves the right to change or improve this product and to make changes in the content of this document without obligation to notify any person or organization of such changes or improvements. Visit Ridge Product Resources for the latest updates and supplemental information concerning the use of this product.

Features

Specifications

How to Set Up Your Ridge Tracker Card

What You'll Need:

Setup Steps:

  1. Charge your Ridge Tracker Card for at least 1 hour before first use
  2. Press the button once to power on ā€” device will beep and red LED will flash
  3. Open your compatible tracking app and follow the in-app instructions to add a new device
  4. Hold your Ridge Tracker Card near your smartphone when prompted and complete pairing
  5. Name your Tracker Card in the app and tap Finish
  6. Your Ridge Tracker Card is ready to use!

How to Use Your Ridge Tracker Card

Using your compatible tracking app, you can easily locate your Ridge Tracker Card from your smartphone.

To Find Your Tracker Card:

  1. Open your compatible tracking app
  2. Select the corresponding item to reveal its location on the map

If Your Tracker Card is Out of Range:

Requirements for Best Performance:

How to Turn On/Off/Reset Your Tracker Card

Turn On:

  1. Press the button once
  2. Device will beep and the red LED will flash to confirm activation
  3. Open your tracking app and confirm the card shows as online
  4. You do not need to re-pair as long as the card remains associated with your account

Turn Off:

  1. Locate the button on the front of the Ridge Tracker Card
  2. Press and hold the button ā€” the red LED will flash once per beep
  3. Continue holding until you hear three beeps, then release
  4. The Ridge Tracker Card is now turned off

Note: While turned off, the Ridge Tracker Card will not appear as online, will not broadcast its location, and will not respond to sound or locate requests. The card remains paired to your account until you remove it.

Reset:

  1. Open your tracking app and remove the Ridge Tracker Card from your account
  2. Turn on the Ridge Tracker Card
  3. Press the button four times ā€” on the fourth press, hold until you hear a long beep

Connection Timeout: If the card is not paired within 5 minutes of being turned on, it will emit four beeps. Press and hold the button on the front of the Ridge Tracker Card for four seconds and continue setup.

Connecting to Another Device: The Ridge Tracker Card can only be connected to one account at a time. To connect it to a different device, open your tracking app and remove the Ridge Tracker Card from your current account, then follow the setup steps to pair it with the new device.

How to Charge Your Tracker Card

Wireless Charging:

Charging Indicators:

Battery Life:

Troubleshooting

Q: The Ridge Tracker Card is not showing up in my tracking app. How do I fix this?
Before you contact support, try this:

Q: The card won't turn off. What should I do?

Q: The card won't turn back on. What should I do?

Q: Why is the location not updating in real-time?
Crowdsourced tracking networks are not real-time GPS. The Ridge Tracker Card relies on Bluetooth signals, nearby compatible devices participating in the tracking network, and periodic crowd-sourced location updates. To help reconnect:

Q: Why does my tracking app show an old location even though I'm nearby?
Common causes include Bluetooth not yet reconnecting, the Ridge Tracker Card being asleep or inactive, nearby obstructions or interference, or the tracking app not having refreshed. Try the same steps listed above.

Q: My tracking app is showing "No Location Found." What does that mean?
This usually happens when the Ridge Tracker Card is out of Bluetooth range (over 300 feet), no nearby device has detected it recently through the tracking network, or the Ridge Tracker Card is powered off, has a dead battery, or is physically blocked.

Q: The card is showing as offline. What should I do?

Q: Why can't I make the Ridge Tracker Card play a sound from the app?
This happens when the Ridge Tracker Card is out of Bluetooth range (over 300 feet away), is offline, powered off, or has a dead battery, or when Bluetooth or Location Services are turned off on your phone.

Sharing & Privacy

Q: Can I pair the Ridge Tracker Card with more than one account?
No, each Ridge Tracker Card can only be linked to one account at a time. This is a security feature of the tracking network. To transfer ownership, you must first remove it from your current account, then the new user can add it to theirs.

Q: Can I share the Ridge Tracker Card with other people?
Yes, you can share tracking access with other people through your tracking app's sharing feature. While the Ridge Tracker Card can only be linked to one account (the owner), you can share location tracking with up to five trusted contacts. This allows other people to see the tracker's location and receive notifications, even though they cannot modify settings or remove the device from your account.

Q: Can someone else track me with my Ridge Tracker Card?
It's extremely unlikely. Compatible tracking networks include built-in anti-stalking protections that detect, alert, and help prevent unauthorized tracking. Your smartphone will notify you if an unknown tracker appears to be traveling with you.

Q: What should I do if I find an unknown tracker I don't recognize?
If you receive an unknown tracker alert on your smartphone, follow the on-screen instructions to locate and identify the tracker. You can ring the tracker to help find it and disable it by following the manufacturer's disablement instructions. If you feel unsafe, go to a public location and contact local law enforcement.

Q: If someone finds my Ridge Tracker Card, can they reset it?
No, they cannot reset or use it. The Ridge Tracker Card remains locked to your account until you remove it yourself. Only you can transfer ownership to someone else.

Technical Questions

Q: Does the Ridge Tracker Card work inside my Ridge Wallet?
Yes, the Ridge Tracker Card works inside Ridge Wallets. Ridge Wallets use RFID-blocking plates that only block signals around 13.56 MHz (used by credit cards and NFC payments). The Ridge Tracker Card uses Bluetooth Low Energy at 2.4 GHz, which isn't affected by the RFID shielding.

Q: Does the Ridge Tracker Card have Precision Finding?
No, the Ridge Tracker Card provides basic location tracking with proximity alerts and sound only. It does not offer Precision Finding features such as on-screen directional arrows or exact distance measurements.

Q: Can I use the Ridge Tracker Card internationally?
Yes, the Ridge Tracker Card works anywhere in the world where compatible devices are present. Your Ridge Tracker Card can update its location even when you're traveling overseas.

Q: How will I know when the Ridge Tracker Card battery is low?
Your tracking app will notify you when the Ridge Tracker Card's battery is running low and needs to be recharged. You'll have time to charge it wirelessly before it completely dies.

Travel Information

When traveling with the Ridge Tracker Card, be aware that lithium-ion batteries are subject to airline regulations and must be packed in carry-on luggage only.

With a capacity of 155mAh (0.57Wh), this device is well within the 100Wh limit allowed by most airlines. However, airline policies vary by carrier and may change without notice. Ridge does not guarantee acceptance by any airline. Always check your airline's specific battery policies before flying.

Safety Information & Care Instructions

Following these safety guidelines and care instructions will help ensure your Ridge Tracker Card performs optimally and remains covered under warranty.

Critical Safety Warnings

Device Care & Handling

Battery Care & Charging

Standard Lifetime Warranty

Ridge warrants your Ridge Tracker Card against defects in materials and workmanship within the lifetime of the product. This warranty applies only to products purchased from Ridge or authorized retailers. This Standard Lifetime Warranty applies in addition to, and does not affect, any rights you may have under applicable consumer protection laws.

Warranty Exclusions

This warranty does not cover:

Warranty Claims Process

To submit a warranty claim:

  1. Visit Ridge Support
  2. Provide proof of purchase and requested information
  3. Describe the defect with photos if possible
  4. Ridge will respond within four business days with next steps

Response Time: Most warranty claims are processed within 5ā€“7 business days.

Legal Terms & Limitations

Remedy Limitation: Ridge's sole obligation under this warranty is to replace defective products at Ridge's discretion. This warranty is your exclusive remedy for product defects.

Liability Limitation: To the maximum extent permitted by applicable law, Ridge disclaims liability for damages arising from misuse, abuse, unauthorized modification, or failure to follow instructions. EXCEPT AS EXPRESSLY PROVIDED IN THE STANDARD LIFETIME WARRANTY ABOVE, RIDGE DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

To the maximum extent permitted by law, Ridge and its affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from: misuse, mishandling, or unauthorized modification of the device; improper charging, storage, or disposal; failure to follow safety or care instructions; or loss or theft of property or data. Ridge's total liability for any claims related to the Ridge Tracker Card shall not exceed the original purchase price of the product. Please see Terms and Conditions and Privacy Policy for more information.

Nothing in this document excludes or limits liability that cannot be excluded under applicable law, including liability for personal injury caused by a manufacturing defect.

This limited warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction. Ridge's liability is limited to repair or replacement of defective products at Ridge's discretion. Some jurisdictions do not allow limitations on implied warranties or liability, so the above limitations may not apply to you.

Privacy & Data Protection

How Your Data Stays Private

The Ridge Tracker Card works through your compatible tracking network, which uses end-to-end encryption to protect your location data. Here's what this means:

What Ridge Cannot Access:

What Your Tracking Network Provider Handles:

Your tracking network provider serves as the sole data controller for all information related to your Ridge Tracker Card usage. Location data is encrypted using a unique key that only you can access with your device credentials.

Anti-Stalking Protection

Compatible tracking networks include built-in safeguards to help prevent unauthorized tracking, in compliance with the cross-platform Detecting Unwanted Location Trackers (DULT) specification:

For Smartphone Users:

For Users Without a Compatible Smartphone:

Additional Protection:

Disabling the Ridge Tracker Card

To stop the Ridge Tracker Card from reporting to the tracking network, press and hold the button until you hear three beeps, then release. The red LED will flash once per beep to confirm. Once powered off, the device will no longer transmit location data to the tracking network. The previous owner may still be able to see the last known location from before the device was powered off.

Your Privacy Controls

Through your tracking app, you have complete control over your Ridge Tracker Card:

Location Management:

Device Management:

Data Removal: To completely remove all data, open your tracking app, select your Ridge Tracker Card, choose the option to remove or delete the device, and confirm. This permanently deletes all location history and associations.

Privacy Compliance

Legal Standards: The Ridge Tracker Card is designed to support compliance with major privacy regulations including GDPR (Europe), CCPA (California), and other applicable data protection laws. All data processing is governed by your tracking network provider's privacy policy and terms of service.

Your Rights: Depending on your location, you may have additional rights regarding your data. Since your tracking network provider controls all data processing, contact them directly for:

Questions or Concerns:

Ridge is committed to protecting your privacy. The Ridge Tracker Card was designed to work entirely through your tracking network provider's secure infrastructure, ensuring we never have access to your personal or location data.

Regulatory & Compliance Information

Compliance certifications are based on testing of representative samples under applicable standards and conditions at the time of manufacture.

Global Standards

United States

Canada

European Union

United Kingdom

Australia & New Zealand

RidgeĀ® is a registered trademark of The Ridge Wallet LLC. All rights reserved.

Revised April 21, 2026

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DUMMY TARGET